Flow Intimates
Sankt Knuds Vej 50, baghuset
1903 Frederiksberg C
Denmark
hello@flowintimates.com
VAT: 42717541
Payment
Flow Intimates accepts online payments with the following credit cards Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, ApplePay.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
Flow Intimates uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties. Flow Intimates's own website also uses encryption with SSL protocol.
Pre-orders
Delivery and Shipment
The delivery time for your order is 1-14 business days depending on delivery country.
If you regret your purchase (Withdrawal)
Flow Intimates offers a 14-day full refund on goods purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered. Any return costs you incur yourself.
The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send us an e-mail about hello@flowintimates.com. In your message, clearly make us aware that you want to use your right of withdrawal.
Condition of the item you have returned
You are responsible for the condition of the product, and for the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means that when the purchase is cancelled, you will receive a minor portion or none of the purchase amount refunded. It is up to Flow Intimates to evaluate the item's condition.
Warranty
There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to Flow Intimates in a reasonable time after the goods have been received. We consider a maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives the right to warranty if the items are handled improperly or unusually.
Flow Intimates covers return costs to a reasonable extent.
When returning, please contact in advance to get return instructions. All returns must be sent as tracked packages to our office address:
Flow Intimates
Sankt Knuds Vej 50, baghuset
1903 Frederiksberg C
Denmark
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with Flow Intimates, we need the following information:
- Name
- Address
- Telephone number
- Email address
We make the registration of your personal information for the purpose of delivering the goods to you.
The personal information is registered with Flow Intimates, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees for Flow Intimates have access to the information recorded about you. The data manager in Flow Intimates is: Cathrine Widunok Wichmand.
We do not store and transmit customer information encrypted.
As registered with Flow Intimates, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact hello@flowintimates.com.
Cookies
On flowintimates.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on our Cookies and Privacy Policy.
Log Statistics
We use log statistics at flowintimates.com,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose of improving Flow Intimates's website.
Consumer Protection
Learn more about your consumer protection when paying online with PensoPay's payment service solution: https://pensopay.com/mere/forbrugerbestelltstellung/ .
Complaints
Complaints about products can be sent to:
Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commisions Online Complaints Platform: ec.europa.eu
When complaining you need to denounce our email address, hello@flowintimates.com, and the site on which you made your purchase.
Honestly, you don't deserve to have to compromise just because you're menstruating. Neither with your style nor your comfort.
From day one, our goal has been for you to feel like yourself when you bleed. We want to offer an alternative so you don't have to insert anything into your body. It must be allowed to simply bleed freely.
It gets the opportunity to do that with our menstrual panties. It may well feel very anxiety-provoking at first, and it takes a bit of getting used to and trusting that you won't bleed through your white pants.
And in fact, you can say that we are going back a little in the history of menstruation - back to the time when menstruating women used cloth pads to absorb the blood. We've developed the idea a bit and given it a 2022 twist, so you can face the day with peace of mind - or curl up on the sofa if that's what you need when you're on your period. We want to create the panties you just LOVE. Which you really LOVE! In a I-can't-wait-to-get-my-period-again kind of way.
None of our briefs are "basic" in any way. We have created them with a huge focus on fit, function and aesthetics. It's hard to make underwear - it's doubly difficult to make technical underwear.
You are the center of our universe and so is the Earth. Our hope is that we help make it easier for you to make better decisions. If you're still using disposable pads, here's the opportunity to give your abdomen a well-deserved break AND to make a difference in the world.
Menstruating women use about 11,000-14,000 disposable pads in their lifetime (of course depending on how much they bleed, when they start and stop menstruating, and a million other factors).
And it is ... really many! Just try to consider how much 11,000 pads will take up in your bathroom. It's wild.
Every year we produce huge amounts of household waste, and this is a big problem. We need to think more circularly and sustainably. We have to choose recyclable products. And this is a step in that direction.
We are a small company based in Copenhagen, and we know and feel how difficult it is to start something up.
We've been met with large minimum order requirements, and we've made the best choices we could while trying to navigate through the startup phase with the resources we once had. We are constantly trying to make our product better. We are investigating various certifications. We develop better materials.
When you support Flow Intimates, you give us the opportunity to create a better future.