We really hope your Flows fit and that you’re happy as can be. However, sometimes sizing isn’t right or the fit isn’t and you feel like returning your item. You may return or exchange it within 14 days of receipt.
How to return your order:
Please send us a love letter at email@example.com and do include your order number, so we can get the process going.
Since we are a tiny company, you as a customer cover the responsibility and shipping costs when you return. However; to make it as smooth as possible for you, we will send you a link to our return portal, where you'll be able to create your return. Once we receive the items, we will deduct the cost of shipping, 45 DKK, from the amount in your favour.
How to exchange your order:
If you want to switch sizes, send us an email at firstname.lastname@example.org and do include your order number, so we can get the process going. We’ll cover the shipping costs for the return and send you an invoice for shipping your exchanged order.
If you want to choose your own courier, we highly encourage you to choose an insured, traceable shipping option with an “at the door”-delivery to our office. Please provide us the tracking number if/when it is available, so we can track the package.
Please use an outer box when sending your return/exchange order as the Flow-packaging is a part of the product.