Flow Intimates 
Lykkesholms Allé 8B, 2. sal
1902 Frederiksberg C
Denmark

loveletter@flowintimates.com
VAT: 42717541

 

Payment

Flow Intimates accepts online payments with the following credit cards Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, ApplePay.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

All prices on the website include VAT.

The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Flow Intimates uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties. Flow Intimates's own website also uses encryption with SSL protocol.

 

Pre-orders

When you make a pre-order, you are helping us produce what's already sold. That helps us to not overproduce and to eliminate waste. Your pre-order will be handled exactly as a normal online order with the exception that we will not be able to ship it the day after. Each pre-order has its own clearly stated delivery date. We will keep you updated on the progress and inform you when we ship. It's a really great way to have something to look forward to!

When you make a pre-order the amount due is reserved on your card but we do not draw any amount until the order is shipped.

Delivery and Shipment

The delivery time for your order is 1-14 business days depending on delivery country. 

 

If you regret your purchase (Withdrawal)

Flow Intimates offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered. Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail on loveletter@flowintimates.com. In your message, clearly make us aware, that you want to use your right of withdrawal.

 

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.

This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Flow Intimates to evaluate the item's condition.

 

Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to Flow Intimates in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.

Flow Intimates covers return costs to a reasonable extent.

When returning, please contact in advance to get return instructions. All returns must be sent as tracked packages to our office address:

Flow Intimates
Lykkesholms Allé 8B, 2. sal
1902 Frederiksberg C
Denmark

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.

 

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Flow Intimates, we need the following information:

• Name
• Address
• Phone number
• Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with Flow Intimates, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees for Flow Intimates have access to the information recorded about you. The data manager in Flow Intimates is: Cathrine Widunok Wichmand.

We do not store and transmit customer information encrypted.

As registered with Flow Intimates, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact loveletter@flowintimates.com.

 

Cookies

On flowintimates.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on our Cookies and Privacy Policy.

 

Log Statistics

We use log statistics at flowintimates.com,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve Flow Intimates's website.

 

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay's payment service solution: https://pensopay.com/mere/forbrugerbeskyttelse/.

 

Complaints

Complaints about products can be sent to:
Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35
2500 Valby

www.forbrug.dk

For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commisions Online Complaints Platform: ec.europa.eu

When complaining you need to denounce our email address, loveletter@flowintimates.com, and the site, on which you made your purchase.