Are you the type to notice the little things? And enjoy finding the holes in the cheese and filling them in? We are looking for such a type for e-commerce and customer service.

flow is looking for an E-commerce & Customer Experience Assistant who will help develop our webshop and be responsible for giving our customers the best customer experience we can. From the first visit to the webshop until the order is delivered - and sometimes also after.

flow is a Danish, female-founded company that develops absorbent underwear and cycle care. We are a small team with big ambitions, a fast pace and a map from idea to action.

About the role

You will help to ensure that our webshop works, performs and makes it easy for customers to find the right products - and that they get competent, personal and present help when they need us.

The role combines e-commerce, customer service and order experience, and you work both hands-on with daily operations and with continuously developing and improving the customer journey.

Your areas of responsibility

E-commerce & webshop

• Operation of our Shopify webshop, including products, content, merchandising and promotions

• Ongoing optimization with a focus on conversion, average order, SEO and customer experience

• Follow-up on e-commerce results and conversion of data for concrete improvements

• Quality assurance and coordination with external developers for technical needs

Customer service & customer experience

• Daily customer service and product advice by email and chat

• Follow-up on reviews and customer feedback

• Conversion of customer insights into improvements to the webshop and customer journey

• Ongoing optimization and streamlining of customer service, i.a. using AI

Orders & order experience

• Monitoring of order, return and exchange flow between the webshop, systems and our external warehouse

• Handling deviations and delivery problems in cooperation with customers and warehouse

• Ongoing coordination with our warehouse and logistics partners

Who are you?

We imagine that you have experience with e-commerce or digital trade and are used to working hands-on with a webshop yourself. You are digitally strong, commercially curious and motivated by taking responsibility for the entire customer experience. We promise that you will get a lot of warmth back from our customers.

You:

• have experience with Shopify or a similar e-commerce platform

• has an eye for both good customer service and good salesmanship

• works in a structured and independent manner and follows things all the way through

• is curious about data, AI and new digital tools

• communicates warmly and professionally in Danish and confidently in English

• thrive in a smaller company, where the role is broad and you both develop and execute

Experience with email marketing, SEO, CRO, customer service systems or warehouse integrations is a plus but not a requirement.

We offer that

At flow you get real ownership of the customer experience and in-depth experience with the webshop. There is an opportunity to influence the entire journey our customers encounter every day.

You will be part of a small, committed team with great independence, an informal everyday life and a map from idea to action.

Practical

• Workplace: Sankt Knuds Vej 50, 1903 Frederiksberg C

• Scope: 15 hours per week

• Startup: 15 December 2026

• Application deadline: 13 October 2026

Send your application and CV to als@flowintimates.com and please tell us about a specific improvement you have previously created in a webshop or which customer experience you yourself experienced as quite special.

We regularly call for interviews.